Posts

FIELD OF DREAMS

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It's more than a week since I got my star bucks planner and yet I still brag about it to my sister, I don’t  know maybe on the fact that having something valuable and collectible and just using it on everyday use  make me feel I'm enjoying  writing  on it a lot. By the way I looked for this so called  collectible "Star Bucks Planner" and found out that this sucker cost as much as 1200 PHP a set in the Online Buy and Sell website. I mean that much for a notebook ???! A bit steep and exaggerated really. Funny I got this planner even though I'm not a coffee drinker and loathe drinking coffee My StarBucks Planner , with my spy pen During work , we were debriefed by our TL before our work shift start and informs us about a new DPA Guidelines that was put up, (Some sort of *Verbal* Password to be spoken over the phone) . According to what was announced , The personal security question is now as good enough as a *Password* for the account security. As the work shift st...

NATURAL BORN CALL CENTER AGENTS

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Team Awesome Members Checking the email for confirmation TL. John made a  post-shift meeting and it was quite a long one, First off is that after almost two months of waiting we get to finally go back to the TV Depart and will be resuming our usual duties and functions there by February 04, 2013. So I guess CSB: RECONTRACTS Department wont be needing us to do their wet work on a long term basis and new replacements will be heading on to fill our places. It was good news indeed that were no longer needed in CSB Department and that they will be putting us back on our original station departments , I myself am relieved on the news and on the fact that its already been long overdue and some of my co-workers are starting to gossip that TL John is withholding information from us and that he may knew that were going to be permanently stationed in CSB department . Like I said , I take the manager's word for it and that they will return us back to TV or otherwise I'm going to think that...

PROMISES, PROMISES

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My new Starbucks 2013 Planner limited edition given to me by my younger sister , too bad I'm going to defile this notebook in days to come. Me, McVin, Renee, Dustin , Mark and Gwen was pulled out earlier on our working shift at about 9pm till 12 midnight. The reason for the sudden pull out from our usual call duties was that we were again being retrained on some sort of thing called "RECONTRACTS" , from what I learned - it has something to do more on like selling again the products and services to a customer who will finish their subscription contract within less than 3 months.  We were trained by none other than "Jack" the fat girl I mentioned on my earlier stay in TRANSCOM when I was still in the Training Phase. Didn't know that Boxer shorts come in coffee mugs Honestly I never liked the idea of re-contracts in the sense that this is the function taken over by the sales department and this is plainly called an "Up sell" which no matter how much t...

WORK SHIFT DISPUTE

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For Some reason this morning is kinda peaceful while walking Woke up early and went to the quaipo area to settle a few business agenda's like buying a new life size calendar for the house and inquiring on my college school on how much is the schooling fee for marine engineering , and how much will it cost to have a replacement TOR (transcript of academic records) document. Unfortunately for me I wasn’t able to finish the latter task due the city holiday called "feast of the nazarene" in quiapo, which meant that my school PMI College is closed for that day due to the said holiday and worst I didn’t found out until I was already there. I was fortunate also that "C.Pabalay" accompanied me to get the calendar. Fast forward the following day…. Seems that the shower room area on the fifth floor of the building has some problems and is currently under maintenance, unfortunate for me in the sense that when I used one of the shower rooms it flooded and worst was the wate...

GOING BACKWARDS

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Hello Celine and Michael, Please also issue NTE’s to all of the Team Leaders and Business Managers of the offending employees. Same offences are taking place over and over again. Siva From:  PARILLA Michael  Sent:  Wednesday, December 26, 2012 1:17 PM To:  TRASMONTE G; MARFIL Celine; DE BELEN Michael Cc:  BAIS Emily Grace; RIVERA Randy; NOCHE-DE GUZMAN Junelle; SALANGSANG Joanne; RIVERA Fernandus Ceasar; PRADO Shayenne Christine; LEONARDO Sofia Marie; ALMACEN Ana; ESCALANTE Hannah; GAMUTAN Liezl; RASCO Alexander; SUBRAMANIAM Siva; MENDIZABAL Debie Rose; BALNIG Glenn Subject:  Infraction report Dec 19 - 25 Hi Celine, Please issue NTE to employees below. Thanks, Michael Date Name of violator CIM # Team Leader Violation 12/19/2012 Rue an Guiriba 79817 Chris Sacramento pouch w/ cell phone on floor work station 12/19/2012 Cecile Samonte 79827 Chris Sacramento pouch w/ cosmetic ...